CERTIFICATION

MSPA-NA offers certification (membership is required to obtain certification) to educate independent contractors.  Certification programs allow you to make informed decisions and professional improvements for yourself and your industry. There are a number of private companies who may offer certification programs. MSPA-NA has no control over those programs, and therefore does not recognize any certifications other than its own in the MSPA-NA independent contractor database.

Current Course Offerings:
Intro to Mystery Shopping Certification (formerly silver certification)
Gold Certification
Professional Responsibility and Ethics
Professional Industry Writing

Video Shopping I
Video Shopping II


MSPA-NA certified independent contractors have access to an exceptional resource center through MSPA-NA.  These tools include:
            •  Systems to manage your email address, name, and physical address in our records
            •  Access to your MSPA-NA certifications
            •  Ongoing updates on the industry
            •  Certification FAQs
 
Certification Courses (membership is required to obtain certification, click here to join)

Intro to Mystery Shopping Certification (formerly silver certification)
This is your introduction to mystery shopping. This certification course will teach you the basics and serve as a foundation for your future in the industry.



*ATTENTION: This course is including in your first year membership dues, a link is provided in your welcome email to take the course

Gold Certification
Gold Certification tells MSPA-NA provider companies who want to engage you that you have been trained in the essentials of mystery shopping and you have agreed to uphold professional standards and ethics. You can obtain Gold Certification by purchasing a Gold DVD and taking a series of online tests. Gold Certification demonstrates you’ve taken the time and made the effort to study and become an expert mystery shopper.

*ATTENTION: Once you purchase the Certification, you will receive an e-mail with instructions and links to the test. No refunds will be given after the DVDs are shipped.

Professional Responsibility and Ethics
Serious independent contractors who complete mystery shopping realize that the final output of their work product can impact many people…from themselves to the workers at the mystery shopping provider companies…to the lives of the employees of the ultimate clients, themselves. Being a model representative for the industry involves being set up properly in business, knowing the legal and industry accepted standards in place, and having a clear sense of the ethics expected by all. This course is a comprehensive review of all these factors. Students must pass an exam to be certified in Professional Responsibility and Ethics.

Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
Online Course - Details Coming Soon

Professional Industry Writing
Well-written and descriptive reports are the keys to a successful mystery shop. This is important for two reasons. Your precise and intentional use of vocabulary helps to convey your exact impression during your shop. Secondly, the use of proper English and grammar cuts down on the time that mystery shopping provider edits and proofreaders have to put into your report once submitted. Those companies are looking to use most frequently the independent contractors who submit the best reports needing the least amount of editing because it breeds confidence in the submission of the report to the client and it saves the MSP money in reduced editing and proofreading time. This is your chance to stand out as a certified Professional Industry Writer by completing this course and passing the corresponding exam. Editors and proofreaders spend the bulk of their time fixing the same typical errors: generic writing, improper choice of vocabulary and inconsistency in writing. Join us for a crash course in attacking these areas and then demonstrate your understanding by passing the course exam for certification in this class.

Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
Online Course - Details Coming Soon

Video Shopping I
This course covers the basic tenants of conducting hidden video mystery shops, particularly in the industries of new homes, multi-family (apartment) homes, automotive and education. You’ll learn about client expectations, camera positioning, common errors and the laws surrounding the recording and use of hidden video. Passage of a written exam is required to become certified.

Onsite Course - April 25, 2015 at MSPA-NA Regional Training Conference in Sacramento, CA
Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)

Video Shopping II
This course is a practical hands-on lab in which students role play and experiment with hidden video equipment in order to master the use of, and receive feedback on, their demonstrated handling of the equipment. Students must submit a sample video shop in order to become MSPA-NA Video Shopping II certified. Students are encouraged to bring their own equipment if they have it, but it is not a requirement of the courses.

Onsite Course - April 25, 2015 at MSPA-NA Regional Training Conference in Sacramento, CA
Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
 


CERTIFICATION

MSPA-NA offers certification (membership is required to obtain certification) to educate independent contractors.  Certification programs allow you to make informed decisions and professional improvements for yourself and your industry. There are a number of private companies who may offer certification programs. MSPA-NA has no control over those programs, and therefore does not recognize any certifications other than its own in the MSPA-NA independent contractor database.

Current Course Offerings:
Intro to Mystery Shopping Certification (formerly silver certification)
Gold Certification
Professional Responsibility and Ethics
Professional Industry Writing

Video Shopping I
Video Shopping II


MSPA-NA certified independent contractors have access to an exceptional resource center through MSPA-NA.  These tools include:
            •  Systems to manage your email address, name, and physical address in our records
            •  Access to your MSPA-NA certifications
            •  Ongoing updates on the industry
            •  Certification FAQs
 
Certification Courses (membership is required to obtain certification, click here to join)

Intro to Mystery Shopping Certification (formerly silver certification)
This is your introduction to mystery shopping. This certification course will teach you the basics and serve as a foundation for your future in the industry.



*ATTENTION: This course is including in your first year membership dues, a link is provided in your welcome email to take the course

Gold Certification
Gold Certification tells MSPA-NA provider companies who want to engage you that you have been trained in the essentials of mystery shopping and you have agreed to uphold professional standards and ethics. You can obtain Gold Certification by purchasing a Gold DVD and taking a series of online tests. Gold Certification demonstrates you’ve taken the time and made the effort to study and become an expert mystery shopper.

*ATTENTION: Once you purchase the Certification, you will receive an e-mail with instructions and links to the test. No refunds will be given after the DVDs are shipped.

Professional Responsibility and Ethics
Serious independent contractors who complete mystery shopping realize that the final output of their work product can impact many people…from themselves to the workers at the mystery shopping provider companies…to the lives of the employees of the ultimate clients, themselves. Being a model representative for the industry involves being set up properly in business, knowing the legal and industry accepted standards in place, and having a clear sense of the ethics expected by all. This course is a comprehensive review of all these factors. Students must pass an exam to be certified in Professional Responsibility and Ethics.

Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
Online Course - Details Coming Soon

Professional Industry Writing
Well-written and descriptive reports are the keys to a successful mystery shop. This is important for two reasons. Your precise and intentional use of vocabulary helps to convey your exact impression during your shop. Secondly, the use of proper English and grammar cuts down on the time that mystery shopping provider edits and proofreaders have to put into your report once submitted. Those companies are looking to use most frequently the independent contractors who submit the best reports needing the least amount of editing because it breeds confidence in the submission of the report to the client and it saves the MSP money in reduced editing and proofreading time. This is your chance to stand out as a certified Professional Industry Writer by completing this course and passing the corresponding exam. Editors and proofreaders spend the bulk of their time fixing the same typical errors: generic writing, improper choice of vocabulary and inconsistency in writing. Join us for a crash course in attacking these areas and then demonstrate your understanding by passing the course exam for certification in this class.

Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
Online Course - Details Coming Soon

Video Shopping I
This course covers the basic tenants of conducting hidden video mystery shops, particularly in the industries of new homes, multi-family (apartment) homes, automotive and education. You’ll learn about client expectations, camera positioning, common errors and the laws surrounding the recording and use of hidden video. Passage of a written exam is required to become certified.

Onsite Course - April 25, 2015 at MSPA-NA Regional Training Conference in Sacramento, CA
Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)

Video Shopping II
This course is a practical hands-on lab in which students role play and experiment with hidden video equipment in order to master the use of, and receive feedback on, their demonstrated handling of the equipment. Students must submit a sample video shop in order to become MSPA-NA Video Shopping II certified. Students are encouraged to bring their own equipment if they have it, but it is not a requirement of the courses.

Onsite Course - April 25, 2015 at MSPA-NA Regional Training Conference in Sacramento, CA
Onsite Course - October 18, 2015 at ShopperFest (Details Coming Soon)
 
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