MISSION & VISION
MSPA North America is a professional organization and resource that connects and supports the businesses that influence customer experiences through managing, quantifying, interpreting, enhancing and re-defining the customer experience.
Our vision is to see our members provide timely, actionable and impactful resources to North American companies which are the genesis and on-going support for shaping the future of the North American business community. We build a bridge of honest, constructive and transparent feedback between customers and the brands that serve them in order to maximize satisfaction, efficiencies, brand loyalty and company revenues.
for a copy of the MSPA North America bylaws.
||Lobby legislators to help define legislation that pertains to our industry.
||Raise the awareness of the MSPA-NA name, logo and brand.
||Create value for all members through benefits, networking and education.
||Maximize membership through growth strategies and campaigns.