Language:  
[%=NAV_SUB_MENU=%]
AdvertisierIndex

Latest News

Avoid Scams: Stick with MSPA Companies
The Mystery Shopping industry finally has a positive message related to the cashier's check wiring scam so many of our members and the public have fallen victim to. The MSPA wanted to share the following news with our Members.

3 tips for becoming a successful mystery shopper
MSPA-Americas' President, Mike Mershimer was featured today on the TV show The List. Follow the link to watch the entire segment.

How People Analytics Improves Customer Experience
What began as an entertainment experience has turned into an innovative way for people to have fun and make memories together.

Why Customer Experience Should be Your No.1 Product
Customer Experience has become a key differentiator for global communications service providers (CSPs) as the digital transformation has spurred new and more agile competitors and helped to erode brand loyalty.

Four Tips For A Powerful Black Friday Customer Experience
...The customer experience of shoppers on Black Friday is even more important than other days because you are competing with so many other stores, online and offline.

Christmas customer experience: Why site performance matters
Customer experience is governed by how fast and responsive your online digital services are. But many seemingly well-designed sites can deliver surprisingly poor performance.

Owning The End-To-End Customer Experience
In the not-so-distant past, businesses had different ideas regarding the keys to success. Most assumed high-quality products would drive enterprise, and so they placed significant emphasis on product value and customer service.

Why Data and Customer Experience Should Go Hand In Hand For CMOs
Let's dispense with the amenities and jump right in. For nearly three in 10 enterprises, data-driven CX is already delivering a significant shift in elevating customer experiences.

The Need To (Re)Consider The Technology And Human Balance In Customer Experience
We’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going to do over the course of 2017.

Once again, Wells Fargo CEO in D.C. hot seat
...Wells said it will spend $50 million on monitoring bank locations and increasing the number of people providing oversight as well as adding a mystery shopper program that will conduct 15,000 to 20,000 visits annually.

CMTO Agenda: The C-Suite's Newest Member Takes On Customer Experience
Just a few years ago, if the CIO was spending time with the CMO, it may have been a source of office gossip. But today, the boundaries between these functions have blurred, if not merged entirely – which means marketing and IT are closely linked.

Six Ways to Drive a Radically Better Customer Experience
At heart, customer experience improvement is all about finding those places in the experience where pain exists, and where customers feel that their expectations aren’t met.

How to Create an Amazing Customer Experience
If you want to build a successful ecommerce business, you need to be thinking about how you can create an amazing customer experience.

Deloitte Study: Digital Influence Redefines the Customer Experience
The fourth annual report deepens the exploration of the growing gap between the digital experiences that brick-and-mortar retailers deliver to customers and the experiences their customers actually desire.

How To Create Attachment To Your Brand With Customer Experience
In the modern consumer world, today’s customers expect top-notch experiences from reliable brands. Companies must not only meet this need—they must do so while contending with ever-shortening consumer attention spans.

5 Tips For Better Customer Experience Your Business Should Consider
Today, customer service is one part of an overall package called the customer experience (CX for short). CX includes every “touchpoint” at which customers interact with your business, from browsing your website to purchasing your product or service, from post-purchase follow-up to customer service interactions.

'Mystery Shoppers' Help U.S. Regulators Fight Racial Discrimination At Banks
When the Consumer Financial Protection Bureau looked into the Mississippi-based regional bank BancorpSouth, it didn't just review thousands of loan applications. It sent in undercover operatives — some white, some black — who pretended to be customers applying for loans.

Key Strategies to Wow Your Customers with a Winning Customer Experience
The customer experience has been and will continue to be top of mind for marketers across industries.

What's So Sensational About Your Customer Experience?
Digitally enabled and connected customers are looking for choice, transparency, simplicity, and personalized experiences when it comes to the products and services they buy.

Avoid These Seven Deadly Sins of Customer Experience
When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.

We All Are Our Company’s Customer Experience
One thing I tell people is that regardless of your position, you have an impact on the customer experience.

Marketer's Playbook: The Future of Customer Experience
Ask any retail expert and they will tell you, the future of brick-and-mortar is about more than shopping.

The State Of The Customer Experience 2016
“Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products.”

Woman warns of fake money order scam for mystery shoppers in Saginaw
Gloria F. Smith received a money order for $998 in the mail with instructions for her mystery shopper assignment: make a Money Gram transfer to another mystery shopper and deduct $200 for her salary.

Forrester Customer Experience Index Finds CX Bar Continues to Rise
A good consumer experience is crucial in today’s market.

Why Personalization Is A Must For The Mobile Customer Experience
By 2020, the customer experience will overtake price and product as the key brand differentiator.

Make It Easy For Customers To Share: Customer Experience Lessons from Amazon to HersheyPark
Today’s customers are constantly sharing their impressions of the brands and companies that interest them, and of the products, services, and customer experience that those companies provide.

6 ways to have fun with the customer experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well.

The Customer Experience Battle Has Begun...Personalization vs Automation
The Customer Experience Exchange for Financial Services US has just released a brand new report: Personalization vs Automation which details the ongoing battle many CX leaders within the FS industry are facing when deciding if they are more concerned with keeping it personal with their customers, or driving efficiencies through automation.

Job Scams
Scammers use free online classified websites like Kijiji, Craig's List, Monster and Workopolis to recruit potential victims.

The Impact of Next-Gen Technology on the Customer Experience
Omnichannel marketing is more a matter of customer experience than of technology.

Do you manage the whole customer experience?
...Today, the challenge of managing the whole experience is even greater.

Safe From Scams: Mystery Shoppers
If you're looking for ways to make some extra cash, mystery shopper jobs can be tempting.

Bamboozled: The job that could get you arrested
Mystery shopping gigs are real, but they're also a common job title you'll see when a scammer is looking for a victim.

MSPA-AP Newsletter
June 2016

How Nordstrom And Overstock.com Enhance Customer Service And Customer Experience With Mobile
Nordstrom, the Seattle-based, customer service-focused retailer, long ago figured out how to be a force to be reckoned with in the physical store environment.

What Is Customer Experience?
What is customer experience? The definition is like a snowflake; everyone’s are a little different!

Why the Best Companies Always Have the Best Customer Service
... a superb customer experience begets more loyal customers who will no doubt spend more money on a company's products or services in the long run.

Stupid Touchpoints Are Worse Than No Touchpoints In Customer Service And Customer Experience
More isn’t always better in customer service and the customer experience.

How Fragmented Data Erodes The Customer Experience -- And Your Revenues
A recent Forbes Insights study, “Speed to Insight: Accelerating Dynamic Customer Engagement,” based on a survey of more than 270 executives...

Study: In-store pickup has room for improvement
Retailers are fairly good about making sure buy online pickup in store (BOPIS) orders are ready in a timely manner, but lacking in other aspects.

BBB Warns People of Mystery Shopping Scheme
A tricky scheme almost cost a man thousands of dollars. It’s a case of a mystery shopping scheme.

Why businesses should focus on the customer experience
Nashville: Your customers will pay more for a better customer experience!

Safe From Scams: Scammers Target Online Mystery Shoppers
If you're looking for extra money US Postal Inspectors said you should be careful of getting lured into online mystery shopper opportunities. Crooks are tricking people out of their money.

Tyler man warns of fake check scam
According to a spokeperson in the Tyler FBI office, mystery shopping scams are not common in the East Texas area, but they do exist.

Thieves target victims in 'Mystery Shopper' schemes
A new scam promising you a way to make money fast and easy is just another form of theft in today's expanding world of fraud. Thieves are cleverly luring people into mystery shopping opportunities online.

Customer Experience Is A Culture Problem
Customer experience has undergone a dramatic transformation over the past four years.

Transform Your Customer Service And Customer Experience In 12 Steps
Nothing could be more daunting than to set out to completely transform your company’s customer service and customer experience.

Appeals court halts class action on whether Uber drivers are employees
A federal class action essentially asking whether Uber drivers should be classified as employees instead of contractors was dealt a major blow when a federal appeals court put the brakes on the closely watched lawsuit.

Don’t be fooled by mystery shopper scams
It is some comfort, in these uncertain economic times, to know that there are still rewarding occupational opportunities out there, such as being a mystery shopper.

Mystery Shopper: Real Deal Or Scam?
The next time you are out at public place, look closely at the person standing next to you or the one in front of you.

Mike Bare Joins National Leaders Speaking at Inaugural SOAR Community Summit on May 6, 2016
Mike Bare, President of BARE International, joins a multidisciplinary group of leaders from across the country in the first ever SOAR Community Summit in Alexandria, Virginia.

A 'mystery shopper' scam is targeting Walmart customers
Scammers are targeting Walmart customers with a fake mystery shopper program.

How changing policies for independent contractors and the digital economy could affect the market research industry
The sentiment in Congress is building to understand, regulate and tax the growing digital economy.

How Mystery Shopping Benefits Consumers
How does mystery shopping keep costs in check for the average consumer?

3 Scams Targeting Home-Based Entrepreneurs and Online Job Seekers
Many people believe scams are obvious and easy to avoid, but unfortunately, there are an increasing number of sophisticated scams.

Mystery shop exposes lack of platform risk tools
Andrew Hagger, who works for financial research house MoneyComms, carried out a mystery shopping exercise on 19 online investment platforms.

Fighting For You: Walmart says beware of mystery shopper scams
An alert viewer says she hopes her story, reminds you to take a hard look before you say yes to a job for easy money. She says somebody used the Walmart name, to try and fool her.

100 'mystery shoppers' hit Dubai stores
The Department of Economic Development in Dubai has employed mystery shoppers to monitor and raise the level of customer service

Get the Job Done: 5 student jobs to take on while studying in Edinburgh
Going shopping may be the last thing on the mind of money-conscious students. However, as a mystery shopper, you can actually get paid to do so.

Big business takes up Uber’s fight in Seattle, seeing a broader threat
If independent contractors can form unions, the problem for business is much bigger than what happens to a ride-sharing service.

Police Warning Locals About Two Scams That Surfaced In Area
The first was reported at 9:35 a.m. Wednesday by a Hercules woman who claimed to have been scammed through an online mystery shopper application...

Weird Ways to Make Money: Mystery Shopping
...5 things to know about mystery shopping...

Build Your Bank Account: 15 Easy Ways to Make Extra Money
How would you like to get paid when you visit a shop or restaurant? It’s not too good to be true. It’s being a mystery shopper. The idea is pretty simple.

MoneyGram To Pay $13M, Revamp Policies To Protect Against Wire Transfer Fraud
While advances in technology now allow us to zap money from our bank accounts to our friends and family members with the touch of a button, some people continue to rely on money transfer services.

Sodexo’s Secret Shoppers
Troy Dining Services is on a quest to improve food quality and customer service through the Mystery Shoppers program that is designed for students to give feedback on a daily basis.

How to Put Yourself on a Money Diet
"Not only did we get to eat out for free, I got paid to do so," Williams says.

Penny Hoarder: 5 Ways to Make Money Grocery Shopping
Kyle has been mystery shopping since he was 16 years old and to date, he’s done more than 5,000 mystery shops!

Tips for avoiding scams in 2016
If it's too good to be true, it is...

Mystery Shoppers Uncover Surprises About Local Grocery Chains
Mystery shoppers at Checkbook Magazine uncovered some surprising secrets about local supermarket chains, and the results might just have you switching where you choose to buy food for your holiday meals.

Make money by eating, shopping and seeing movies
Do you want to make money by shopping and making phone calls in the Valley? It can happen if you know the right places to find secret/mystery shopper jobs and how to avoid scammers.

25 Tips for Saving Money With Your Spouse
Not only are we eating for free, but we are spending quality time together.” The McNeelys found all of their jobs through MSPA-NA, the trade association that represents mystery shopping providers.

Voice of the Consumer: Mystery/secret shopper scams abound before the holidays
There are legitimate companies that hire people to secretly check out businesses. But there are also a bunch of crooks posing as the good guys.

Old standby scams still abound
With so many new frauds, schemes and scams circulating online, in print and in your mailbox, it’s easy to forget about some schemes that have stood the test of time.

5 Ways to Earn Extra Money Before Black Friday
There are plenty of ways to make extra money over the coming months — and some don’t even require much time.

81 Sites To Find Side Gigs To Earn More Money Now
Who doesn’t need more money? If you’re not up for forex trading, selling an organ on the black market or dabbling in illicit activity, income on the side is easier to find than ever before...

Scam Warning Issued By Burke Sheriff's Office
...The letter contained a check and instructions on how to be a Mystery Shopper and how to deposit the check into the victim’s personal checking account.

How To Earn More Money: 5 Fun And Unusual Gigs To Earn Extra Income
...Shopping. For those who enjoy retail therapy, this odd job is heaven-sent!

5 Money Saving Travel Hacks for the Airport
Why on earth would you want to spend your vacation mystery shopping?

Saint John Police issue warning about mystery shopper scam
Saint John Police are reminding people to be cautious when receiving employment offers in light of a mystery shopping scam making the rounds.

Mystery shopping scam hitting Nova Scotians
It seemed too good to be true – a Nova Scotia man being paid for work he never did.

Watch for mystery shopping scams
Getting paid to shop sounds like the perfect job, and while plenty of reputable companies conduct consumer research with the help of secret shoppers, plenty of scam artists use the practice as a window into your bank account.

Tennessee Issues Mystery Shopping Scam Warning
The Tennessee Department of Commerce & Insurance (TDCI) Division of Consumer Affairs is warning Tennessee consumers to be wary of mystery shopping scams.

Secret Shopper Schemes Growing in Popularity for Students
We have harped on for years here at Young Academic, about the importance of finding a job and budgeting well especially when you receive your student loan.

Dayton Woman Warning Others About Scam
A Dayton woman has a warning for residents after being scammed by a fraudulent mystery shopping company.

75-year-old man loses $2,000 to mystery shopper scam
At age 75, Levi Duran was looking for something to do to earn a buck.

Clinton man not fooled by updated ‘secret shopper’ scam
The mystery shopper scam is popular with cyber criminals who target employment websites, then send victims a check telling them to use the funds to “evaluate” retail companies, including Western Union or MoneyGram services.

Mystery shopping firms go on espionage trip, help banks streamline work
A growing tribe in the country -- mystery shopping companies -- are helping banks undertake covert audits on employees and branches to ensure that they strictly adhere to the rule book, prevent money laundering, and improve customer services.

Memoir of a meticulously detailed mystery shopper
A mystery shopper’s life is one of meticulously tracking and recording minutiae.

Mystery shopper scam rips off KCK woman
A Kansas City, KS, woman contacted KCTV5 about an elaborate scam she fell for because she doesn't want anyone else to end up like her: out $2,000 and second-guessing herself.

Familiar shopper scam becoming increasing sophisticated
A man in Sherwood Park, Alta., is one of the latest victims of mystery shopper scammers who have likely ripped-off Canadians for millions of dollars this year alone.

Montgomery woman falls victim to mystery shopping scam
Getting paid to shop, sounds too good to be true right? In some cases it probably is.

Police warn of 'Mystery Shopper' email fraud
The Coos Bay Police Department has received reports of an elaborate "Mystery Shopper" or "Secret Shopper" fraud.

Top 11 countries and regions with the friendliest customer service
...according to the 2015 Smiling Report compiled by the Sweden-based Better Business World Wide, a global mystery shopping services provider.

Warning: Shopping scheme making rounds in Pittsburgh
One of our viewers contacted us about a mystery shopper scheme that now has his bank account in a hole.

Student Summer Job Hunt Could Mean Scammers
A warning to students not to fall victim while on the hunt for summer employment.

Scam circulating offering fake Walmart position
A viewer called us about a letter to become a "Customer Service Evaluator" for a major retailer.

Bryan Company Warns About Mystery Shopping Check Scam
News 3 takes a closer look at how mystery shopping is supposed to work and what you can do to avoid being conned.

Don't Fall for This LinkedIn Mystery Shopper Job Scam
Scammers have long used e-mail and traditional mail to promote bogus mystery shopping jobs, says Rich Bradley, president of MSPA North America...

5 super simple ways to get some extra cash in 2015
It's a pretty straight-forward concept: restaurants, retail-stores and hotels hire mystery shoppers as an easy way to monitor and improve their customer experience.

MSPA-NA Announces Regional Training Conferences
Video shopping training complete with MSPA-NA certification opportunities (Video Shopping-I and Video Shopping-II).

50 Ways to Make a Fast $50
"Life is what happens to us while we are making other plans." No matter how carefully you plan, money can run a little short at times.

Consumer Alert: Don't Fall for Mystery Shopper Scam
Thousands of Southern Californians have been getting emails bearing offers to pay them hundreds of dollars to work as "mystery shoppers."

BBB lists top 10 scams from 2014, and some are familiar
...it's topical to revisit what the Better Business Bureau says are the top 10 schemes of 2014.

Mystery shopping jobs: Real or scam?
Looking for a new job for 2015, perhaps for some extra spending money? A job as a mystery shopper might sound perfect: promising you can make money while shopping.



Language:  

Latest News

Avoid Scams: Stick with MSPA Companies
The Mystery Shopping industry finally has a positive message related to the cashier's check wiring scam so many of our members and the public have fallen victim to. The MSPA wanted to share the following news with our Members.

3 tips for becoming a successful mystery shopper
MSPA-Americas' President, Mike Mershimer was featured today on the TV show The List. Follow the link to watch the entire segment.

How People Analytics Improves Customer Experience
What began as an entertainment experience has turned into an innovative way for people to have fun and make memories together.

Why Customer Experience Should be Your No.1 Product
Customer Experience has become a key differentiator for global communications service providers (CSPs) as the digital transformation has spurred new and more agile competitors and helped to erode brand loyalty.

Four Tips For A Powerful Black Friday Customer Experience
...The customer experience of shoppers on Black Friday is even more important than other days because you are competing with so many other stores, online and offline.

Christmas customer experience: Why site performance matters
Customer experience is governed by how fast and responsive your online digital services are. But many seemingly well-designed sites can deliver surprisingly poor performance.

Owning The End-To-End Customer Experience
In the not-so-distant past, businesses had different ideas regarding the keys to success. Most assumed high-quality products would drive enterprise, and so they placed significant emphasis on product value and customer service.

Why Data and Customer Experience Should Go Hand In Hand For CMOs
Let's dispense with the amenities and jump right in. For nearly three in 10 enterprises, data-driven CX is already delivering a significant shift in elevating customer experiences.

The Need To (Re)Consider The Technology And Human Balance In Customer Experience
We’re currently at that time of year where many firms, large and small, are starting to make plans and set budgets for what they are going to do over the course of 2017.

Once again, Wells Fargo CEO in D.C. hot seat
...Wells said it will spend $50 million on monitoring bank locations and increasing the number of people providing oversight as well as adding a mystery shopper program that will conduct 15,000 to 20,000 visits annually.

CMTO Agenda: The C-Suite's Newest Member Takes On Customer Experience
Just a few years ago, if the CIO was spending time with the CMO, it may have been a source of office gossip. But today, the boundaries between these functions have blurred, if not merged entirely – which means marketing and IT are closely linked.

Six Ways to Drive a Radically Better Customer Experience
At heart, customer experience improvement is all about finding those places in the experience where pain exists, and where customers feel that their expectations aren’t met.

How to Create an Amazing Customer Experience
If you want to build a successful ecommerce business, you need to be thinking about how you can create an amazing customer experience.

Deloitte Study: Digital Influence Redefines the Customer Experience
The fourth annual report deepens the exploration of the growing gap between the digital experiences that brick-and-mortar retailers deliver to customers and the experiences their customers actually desire.

How To Create Attachment To Your Brand With Customer Experience
In the modern consumer world, today’s customers expect top-notch experiences from reliable brands. Companies must not only meet this need—they must do so while contending with ever-shortening consumer attention spans.

5 Tips For Better Customer Experience Your Business Should Consider
Today, customer service is one part of an overall package called the customer experience (CX for short). CX includes every “touchpoint” at which customers interact with your business, from browsing your website to purchasing your product or service, from post-purchase follow-up to customer service interactions.

'Mystery Shoppers' Help U.S. Regulators Fight Racial Discrimination At Banks
When the Consumer Financial Protection Bureau looked into the Mississippi-based regional bank BancorpSouth, it didn't just review thousands of loan applications. It sent in undercover operatives — some white, some black — who pretended to be customers applying for loans.

Key Strategies to Wow Your Customers with a Winning Customer Experience
The customer experience has been and will continue to be top of mind for marketers across industries.

What's So Sensational About Your Customer Experience?
Digitally enabled and connected customers are looking for choice, transparency, simplicity, and personalized experiences when it comes to the products and services they buy.

Avoid These Seven Deadly Sins of Customer Experience
When it comes to providing customer service, companies often have only one chance to get it right. The reality is that even just one negative experience can be all it takes for a customer to take their business elsewhere.

We All Are Our Company’s Customer Experience
One thing I tell people is that regardless of your position, you have an impact on the customer experience.

Marketer's Playbook: The Future of Customer Experience
Ask any retail expert and they will tell you, the future of brick-and-mortar is about more than shopping.

The State Of The Customer Experience 2016
“Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products.”

Woman warns of fake money order scam for mystery shoppers in Saginaw
Gloria F. Smith received a money order for $998 in the mail with instructions for her mystery shopper assignment: make a Money Gram transfer to another mystery shopper and deduct $200 for her salary.

Forrester Customer Experience Index Finds CX Bar Continues to Rise
A good consumer experience is crucial in today’s market.

Why Personalization Is A Must For The Mobile Customer Experience
By 2020, the customer experience will overtake price and product as the key brand differentiator.

Make It Easy For Customers To Share: Customer Experience Lessons from Amazon to HersheyPark
Today’s customers are constantly sharing their impressions of the brands and companies that interest them, and of the products, services, and customer experience that those companies provide.

6 ways to have fun with the customer experience
Good business doesn’t have to be all business all the time. In fact, the customer experience can benefit from some funny business as well.

The Customer Experience Battle Has Begun...Personalization vs Automation
The Customer Experience Exchange for Financial Services US has just released a brand new report: Personalization vs Automation which details the ongoing battle many CX leaders within the FS industry are facing when deciding if they are more concerned with keeping it personal with their customers, or driving efficiencies through automation.

Job Scams
Scammers use free online classified websites like Kijiji, Craig's List, Monster and Workopolis to recruit potential victims.

The Impact of Next-Gen Technology on the Customer Experience
Omnichannel marketing is more a matter of customer experience than of technology.

Do you manage the whole customer experience?
...Today, the challenge of managing the whole experience is even greater.

Safe From Scams: Mystery Shoppers
If you're looking for ways to make some extra cash, mystery shopper jobs can be tempting.

Bamboozled: The job that could get you arrested
Mystery shopping gigs are real, but they're also a common job title you'll see when a scammer is looking for a victim.

MSPA-AP Newsletter
June 2016

How Nordstrom And Overstock.com Enhance Customer Service And Customer Experience With Mobile
Nordstrom, the Seattle-based, customer service-focused retailer, long ago figured out how to be a force to be reckoned with in the physical store environment.

What Is Customer Experience?
What is customer experience? The definition is like a snowflake; everyone’s are a little different!

Why the Best Companies Always Have the Best Customer Service
... a superb customer experience begets more loyal customers who will no doubt spend more money on a company's products or services in the long run.

Stupid Touchpoints Are Worse Than No Touchpoints In Customer Service And Customer Experience
More isn’t always better in customer service and the customer experience.

How Fragmented Data Erodes The Customer Experience -- And Your Revenues
A recent Forbes Insights study, “Speed to Insight: Accelerating Dynamic Customer Engagement,” based on a survey of more than 270 executives...

Study: In-store pickup has room for improvement
Retailers are fairly good about making sure buy online pickup in store (BOPIS) orders are ready in a timely manner, but lacking in other aspects.

BBB Warns People of Mystery Shopping Scheme
A tricky scheme almost cost a man thousands of dollars. It’s a case of a mystery shopping scheme.

Why businesses should focus on the customer experience
Nashville: Your customers will pay more for a better customer experience!

Safe From Scams: Scammers Target Online Mystery Shoppers
If you're looking for extra money US Postal Inspectors said you should be careful of getting lured into online mystery shopper opportunities. Crooks are tricking people out of their money.

Tyler man warns of fake check scam
According to a spokeperson in the Tyler FBI office, mystery shopping scams are not common in the East Texas area, but they do exist.

Thieves target victims in 'Mystery Shopper' schemes
A new scam promising you a way to make money fast and easy is just another form of theft in today's expanding world of fraud. Thieves are cleverly luring people into mystery shopping opportunities online.

Customer Experience Is A Culture Problem
Customer experience has undergone a dramatic transformation over the past four years.

Transform Your Customer Service And Customer Experience In 12 Steps
Nothing could be more daunting than to set out to completely transform your company’s customer service and customer experience.

Appeals court halts class action on whether Uber drivers are employees
A federal class action essentially asking whether Uber drivers should be classified as employees instead of contractors was dealt a major blow when a federal appeals court put the brakes on the closely watched lawsuit.

Don’t be fooled by mystery shopper scams
It is some comfort, in these uncertain economic times, to know that there are still rewarding occupational opportunities out there, such as being a mystery shopper.

Mystery Shopper: Real Deal Or Scam?
The next time you are out at public place, look closely at the person standing next to you or the one in front of you.

Mike Bare Joins National Leaders Speaking at Inaugural SOAR Community Summit on May 6, 2016
Mike Bare, President of BARE International, joins a multidisciplinary group of leaders from across the country in the first ever SOAR Community Summit in Alexandria, Virginia.

A 'mystery shopper' scam is targeting Walmart customers
Scammers are targeting Walmart customers with a fake mystery shopper program.

How changing policies for independent contractors and the digital economy could affect the market research industry
The sentiment in Congress is building to understand, regulate and tax the growing digital economy.

How Mystery Shopping Benefits Consumers
How does mystery shopping keep costs in check for the average consumer?

3 Scams Targeting Home-Based Entrepreneurs and Online Job Seekers
Many people believe scams are obvious and easy to avoid, but unfortunately, there are an increasing number of sophisticated scams.

Mystery shop exposes lack of platform risk tools
Andrew Hagger, who works for financial research house MoneyComms, carried out a mystery shopping exercise on 19 online investment platforms.

Fighting For You: Walmart says beware of mystery shopper scams
An alert viewer says she hopes her story, reminds you to take a hard look before you say yes to a job for easy money. She says somebody used the Walmart name, to try and fool her.

100 'mystery shoppers' hit Dubai stores
The Department of Economic Development in Dubai has employed mystery shoppers to monitor and raise the level of customer service

Get the Job Done: 5 student jobs to take on while studying in Edinburgh
Going shopping may be the last thing on the mind of money-conscious students. However, as a mystery shopper, you can actually get paid to do so.

Big business takes up Uber’s fight in Seattle, seeing a broader threat
If independent contractors can form unions, the problem for business is much bigger than what happens to a ride-sharing service.

Police Warning Locals About Two Scams That Surfaced In Area
The first was reported at 9:35 a.m. Wednesday by a Hercules woman who claimed to have been scammed through an online mystery shopper application...

Weird Ways to Make Money: Mystery Shopping
...5 things to know about mystery shopping...

Build Your Bank Account: 15 Easy Ways to Make Extra Money
How would you like to get paid when you visit a shop or restaurant? It’s not too good to be true. It’s being a mystery shopper. The idea is pretty simple.

MoneyGram To Pay $13M, Revamp Policies To Protect Against Wire Transfer Fraud
While advances in technology now allow us to zap money from our bank accounts to our friends and family members with the touch of a button, some people continue to rely on money transfer services.

Sodexo’s Secret Shoppers
Troy Dining Services is on a quest to improve food quality and customer service through the Mystery Shoppers program that is designed for students to give feedback on a daily basis.

How to Put Yourself on a Money Diet
"Not only did we get to eat out for free, I got paid to do so," Williams says.

Penny Hoarder: 5 Ways to Make Money Grocery Shopping
Kyle has been mystery shopping since he was 16 years old and to date, he’s done more than 5,000 mystery shops!

Tips for avoiding scams in 2016
If it's too good to be true, it is...

Mystery Shoppers Uncover Surprises About Local Grocery Chains
Mystery shoppers at Checkbook Magazine uncovered some surprising secrets about local supermarket chains, and the results might just have you switching where you choose to buy food for your holiday meals.

Make money by eating, shopping and seeing movies
Do you want to make money by shopping and making phone calls in the Valley? It can happen if you know the right places to find secret/mystery shopper jobs and how to avoid scammers.

25 Tips for Saving Money With Your Spouse
Not only are we eating for free, but we are spending quality time together.” The McNeelys found all of their jobs through MSPA-NA, the trade association that represents mystery shopping providers.

Voice of the Consumer: Mystery/secret shopper scams abound before the holidays
There are legitimate companies that hire people to secretly check out businesses. But there are also a bunch of crooks posing as the good guys.

Old standby scams still abound
With so many new frauds, schemes and scams circulating online, in print and in your mailbox, it’s easy to forget about some schemes that have stood the test of time.

5 Ways to Earn Extra Money Before Black Friday
There are plenty of ways to make extra money over the coming months — and some don’t even require much time.

81 Sites To Find Side Gigs To Earn More Money Now
Who doesn’t need more money? If you’re not up for forex trading, selling an organ on the black market or dabbling in illicit activity, income on the side is easier to find than ever before...

Scam Warning Issued By Burke Sheriff's Office
...The letter contained a check and instructions on how to be a Mystery Shopper and how to deposit the check into the victim’s personal checking account.

How To Earn More Money: 5 Fun And Unusual Gigs To Earn Extra Income
...Shopping. For those who enjoy retail therapy, this odd job is heaven-sent!

5 Money Saving Travel Hacks for the Airport
Why on earth would you want to spend your vacation mystery shopping?

Saint John Police issue warning about mystery shopper scam
Saint John Police are reminding people to be cautious when receiving employment offers in light of a mystery shopping scam making the rounds.

Mystery shopping scam hitting Nova Scotians
It seemed too good to be true – a Nova Scotia man being paid for work he never did.

Watch for mystery shopping scams
Getting paid to shop sounds like the perfect job, and while plenty of reputable companies conduct consumer research with the help of secret shoppers, plenty of scam artists use the practice as a window into your bank account.

Tennessee Issues Mystery Shopping Scam Warning
The Tennessee Department of Commerce & Insurance (TDCI) Division of Consumer Affairs is warning Tennessee consumers to be wary of mystery shopping scams.

Secret Shopper Schemes Growing in Popularity for Students
We have harped on for years here at Young Academic, about the importance of finding a job and budgeting well especially when you receive your student loan.

Dayton Woman Warning Others About Scam
A Dayton woman has a warning for residents after being scammed by a fraudulent mystery shopping company.

75-year-old man loses $2,000 to mystery shopper scam
At age 75, Levi Duran was looking for something to do to earn a buck.

Clinton man not fooled by updated ‘secret shopper’ scam
The mystery shopper scam is popular with cyber criminals who target employment websites, then send victims a check telling them to use the funds to “evaluate” retail companies, including Western Union or MoneyGram services.

Mystery shopping firms go on espionage trip, help banks streamline work
A growing tribe in the country -- mystery shopping companies -- are helping banks undertake covert audits on employees and branches to ensure that they strictly adhere to the rule book, prevent money laundering, and improve customer services.

Memoir of a meticulously detailed mystery shopper
A mystery shopper’s life is one of meticulously tracking and recording minutiae.

Mystery shopper scam rips off KCK woman
A Kansas City, KS, woman contacted KCTV5 about an elaborate scam she fell for because she doesn't want anyone else to end up like her: out $2,000 and second-guessing herself.

Familiar shopper scam becoming increasing sophisticated
A man in Sherwood Park, Alta., is one of the latest victims of mystery shopper scammers who have likely ripped-off Canadians for millions of dollars this year alone.

Montgomery woman falls victim to mystery shopping scam
Getting paid to shop, sounds too good to be true right? In some cases it probably is.

Police warn of 'Mystery Shopper' email fraud
The Coos Bay Police Department has received reports of an elaborate "Mystery Shopper" or "Secret Shopper" fraud.

Top 11 countries and regions with the friendliest customer service
...according to the 2015 Smiling Report compiled by the Sweden-based Better Business World Wide, a global mystery shopping services provider.

Warning: Shopping scheme making rounds in Pittsburgh
One of our viewers contacted us about a mystery shopper scheme that now has his bank account in a hole.

Student Summer Job Hunt Could Mean Scammers
A warning to students not to fall victim while on the hunt for summer employment.

Scam circulating offering fake Walmart position
A viewer called us about a letter to become a "Customer Service Evaluator" for a major retailer.

Bryan Company Warns About Mystery Shopping Check Scam
News 3 takes a closer look at how mystery shopping is supposed to work and what you can do to avoid being conned.

Don't Fall for This LinkedIn Mystery Shopper Job Scam
Scammers have long used e-mail and traditional mail to promote bogus mystery shopping jobs, says Rich Bradley, president of MSPA North America...

5 super simple ways to get some extra cash in 2015
It's a pretty straight-forward concept: restaurants, retail-stores and hotels hire mystery shoppers as an easy way to monitor and improve their customer experience.

MSPA-NA Announces Regional Training Conferences
Video shopping training complete with MSPA-NA certification opportunities (Video Shopping-I and Video Shopping-II).

50 Ways to Make a Fast $50
"Life is what happens to us while we are making other plans." No matter how carefully you plan, money can run a little short at times.

Consumer Alert: Don't Fall for Mystery Shopper Scam
Thousands of Southern Californians have been getting emails bearing offers to pay them hundreds of dollars to work as "mystery shoppers."

BBB lists top 10 scams from 2014, and some are familiar
...it's topical to revisit what the Better Business Bureau says are the top 10 schemes of 2014.

Mystery shopping jobs: Real or scam?
Looking for a new job for 2015, perhaps for some extra spending money? A job as a mystery shopper might sound perfect: promising you can make money while shopping.

AdvertisierIndex